At The Parts Distributors, we strive to ensure your complete satisfaction with every purchase. If you need to return an item, our streamlined process is designed to be as straightforward as possible.

Return Eligibility

• Timeframe: Returns are accepted within 30 days of the delivery date.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Non-Returnable Items

Certain products are exempt from returns, including:

• Custom or special-order items
• Electrical components that have been installed
• Items marked as “Final Sale”

Return Process

1. Initiate Return: Contact our Customer Support team at [Customer Support Email] with your order number and reason for return.
2. Receive Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
3. Ship Item: Securely package the item, including all original materials, and clearly label the package with the RMA number. Customers are responsible for return shipping costs.
4. Inspection & Refund: Once received, we will inspect the item and notify you of the refund status. Approved returns will be processed within 7 business days to the original payment method.

Exchanges

To exchange an item, please follow the return process and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at info@thepartsdistributors.com

with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost.

Contact Us

For any questions or assistance, reach out to our Customer Support team:

• Email: info@thepartsdistributors.com

Your satisfaction is our priority. Thank you for choosing The Parts Distributors.